FAQ
1. Does the display screen require electricity?
No, it uses hydropower and does not require additional electricity. It is very safe to use.
2. How long is the warranty for your product?
We offer a two-year warranty. Within this period, if there are any quality issues with the product, we will replace it with a new one for major components, and provide replacement parts for small accessories.
3. Where is your company located?
Our company is headquartered in Shenzhen, China. We take great pride in producing all of our products in China to CE standards, ensuring the highest quality possible. Additionally, we provide international shipping services from China to customers around the globe.
4. How do I place an order?
To access the item details, click on the product name or image.
After choosing your desired color and size, input the number of products you want to buy.
You can either choose "add to cart" to save the item for later purchase or "buy it now" to finish your transaction. By selecting the cart symbol in the top right corner of any page, you may access your cart at any moment.
If you have any questions or need assistance, please do not hesitate to reach out to our support team via email at terra@terrapro.cn. We are always here to guide you every step of the way!
5. How do I pay for my purchase?
We support PayPal, Visa, Mastercard, and AMEX
6. How long will my order take to arrive?
All orders are shipped from our warehouse in China, and we have partnered with top shipping companies such as DHL, UPS, FedEx, and Aramex to ensure a smooth and stress-free shopping experience for our customers. It takes about 7-10 days to arrive in most countries and regions.
7. How do you calculate the cost of shipping and handling?
We offer free shipping and handling for all products in our store!
8. How can I track my order status?
To track the status of your order, you can follow these steps:
Wait for the shipping confirmation email from Tesrin, which will include a tracking number.
Check your email inbox and spam folder regularly to make sure you don't miss the shipping confirmation email.
Once you receive the shipping confirmation email, use the tracking number provided to track your order here or on the website of the shipping carrier, such as DHL, UPS, FedEx, or Aramex.
You can also contact the shipping carrier's customer service team for additional support and information about your order.
Remember to keep your tracking number handy, as it will be essential in helping you monitor the progress of your order until it is delivered to you.
8. Additional import duties and taxes disclaimer
Please note that for international orders, there may be additional import duties, taxes, or customs fees imposed by your local government or customs authority. These charges are beyond our control and are the responsibility of the customer.
Before placing an order, we recommend checking with your local customs office to understand the potential additional costs associated with your purchase. Please be aware that these charges might be incurred upon delivery and are separate from the product's purchase price and shipping fees.
We value your understanding and appreciate your support. If you have any questions or require further assistance, feel free to reach out to our customer service team. Your satisfaction is our priority.